FAQs

Q: How long does delivery take?
A: Delivery usually takes 2–5 business days depending on your location.

Q: Do you ship across UAE and internationally?
A: Yes, we offer shipping across the UAE and selected international locations.

Q: How can I track my order?
A: Once your order is shipped, you will receive a tracking number via email or SMS.

Q: What payment methods do you accept?
A: We accept major credit/debit cards and secure online payments.

Q: Is Cash on Delivery (COD) available?
A: Yes, Cash on Delivery is available for selected locations.

Q: What is your return policy?
A: You can return products within 7–14 days if they are unused and in original packaging.

Q: How do I request a refund?
A: Contact our support team with your order details and we will assist you with the refund process.

Q: Can I cancel my order after placing it?
A: Orders can be canceled shortly after placement. Please contact support immediately.

Q: What if I receive a damaged product?
A: If your item arrives damaged, contact us within 24–48 hours.

Q: How can I contact you?
A: You can contact us through our Contact Us page, email, or social media.

Q: What are your support hours?
A: Our support team is available 7 days a week.